Terms and Conditions

Holiday price

Your accommodation is only provisional until written confirmation is received. The price of your holiday will be confirmed to you by email or post. Special rates are available for returning guests - please ask for details. All prices include VAT.

Free amenities

We provide bed-linen and towels; cots and high chairs (no linen); TV with freeview SKY channels; DVD library; selection of board games, local maps and information. 5 miles of loch and river fishing (within season), bicycle hire (£17 per half day (4 hours) £20 per day per bike) , boats and Canadian canoes.

5-star amenities

We provide bathrobes, slippers and luxury Arran Aromatic toiletries. 37" LCD TV with full SKY TV package, Blu Ray DVD and Nintendo Wii. Free BBQ with 1 x gas canister are provided in 5-star lodges.

Payment fees 

Credit card transactions incur a fee equivalent to 2.5% of the total charge. Debit card and cheque payments are free. Payment by BACS transfer and Pay Pal, all fees are to be settled by the guest upon arrival. Please contact Cameron for details if required.

Electricity, Water and Recycling Fee

Usage is charged by meter, read on arrival and departure, and calculated at the published rate of 25p per unit. Stob Binnein, Curlew and Merlin Cottages have a low-rate evening tariff of 15p per unit. Expect to settle between £45 and £60 per week depending on demand, season and ambient outside temperature Settlement is made upon departure.

BBQ

A Weber gas BBQ can be provided. It will be brought to your lodge upon request. There is a £10 usage fee (free for 5 star). BBQ gas can be purchased from the visitors centre.

SKY TV

SKY boxes with full package are available to hire from reception for 4 star accommodation at £20 per stay. Full SKY TV is provided in 5 star properties free of charge.

WiFi

Wifi service is available throughout the estate. There is a £20 per week fee.

Smoking

All properties are NON-SMOKING.

Number of guests

Properties accommodate the number of persons shown on the tariff. Occupation must not exceed the lodge's maximum.

Pets

One small dog is permitted in certain 4 star properties by prior arrangement only, at a charge of £25 per week or £12.50 for a short stay. We are dog-lovers at Portnellan, but in the interests of safety and enjoyment your pet must be kept under control at all times. Please be aware the surrounding lands are working farms with sheep and cattle. A cage or crate is preferred for your pet to rest in, but at the very least you must bring suitable bedding. Pets cannot be allowed on chairs or beds. Please use a pooper-scooper.

Arrival and departure times

Arrival is any time after 5pm (April-October) The properties will be ready at different intervals throughout the day of your arrival. We will make every effort for an earlier check in time. Especially within Winter months (November-April). Please contact to discuss. 

If you plan to arrive late in the evening, please let us know in advance so we can ensure you're well taken care of.

Departure is up to 10am so we have time to prepare for our next guests. Later departures at certain times of the year and for short stays may be arranged by prior arrangement. Please call to discuss.  

Grocery pack

Groceries, butcher meat, fish and other provisions can be provided on your arrival day. Contact details for local businesses that provide these services can be found on the home page of the website. Please contact the business directly who will forward an order form to be completed. You can either settle directly or with Portnellan at the end of your holiday.

Cleaning surcharge

When you arrive at your lodge or cottage you will see that the property is cleaned and maintained to a very high standard. You are expected to maintain these high standards of cleanliness in the lodge throughout your holiday. Upon departure the property must be left in the same condition as it was found. We have a team of housekeepers but they are not slaves - so please respect the property as your own and do not present us with the embarrassing situation of having to ask for a cleaning surcharge of up to £100. Glasses do get broken, but they do have to be replaced, so please note you will be asked to settle for any broken glasses. They are £4 each.

Security/Key Deposit

A security/key refundable deposit of £100 is required on arrival and can be settled by credit/debit card or cash. Any damage, breakage or spillage in your lodge or cottage should be reported so we can maintain the high standards our guests expect. Repairs or extra cleaning will incur an additional charge, which must be settled in full.

Payment terms

Full weeks: A deposit of £200 is required on booking and the balance must be paid no later than 8 weeks before your arrival. Cancelled holidays are subject to the charges detailed below. Cancellation Indemnity insurance is available on request at a small additional cost. Short stays (less than full weeks) must be paid in full on booking.

Cancellation charges

If you're not able to enjoy the holiday you've booked, we recommend you tell us as soon as you can. Cancellation charges are based on the likelihood of re-selling your holiday. 8 weeks before, deposit retained. 8-6 weeks before, 50% holiday cost. 6-4 weeks before, 60% holiday cost. 4-2 weeks before, 80% holiday cost. 2 weeks before, full holiday cost.